• 1. General provisions
  1. The administrator of the personal data of users of the website www.totoko.pl is Mykhailo Voronovskyi, who conducts business under the brand TOTOKO, legal address: ul. Władysława Łokietka 5/50, 30-010 Kraków, NIP: 6772398342, REGON: 525815490 (hereinafter referred to as the "Administrator").
  2. By using the site, the user agrees to this Privacy Policy and Terms of Use.
  • 2. Processing of personal data
  1. Data is processed in accordance with EU Regulation 2016/679 (GDPR) and applicable law.
  2. Purpose of processing:
    • order fulfillment;
    • accounting;
    • responses to inquiries;
    • sending commercial information (with consent).
  3. Providing data is voluntary, but necessary for the implementation of the order.
  4. Each user has the right to:
    • access to their data;
    • correction, deletion or restriction of processing;
    • objection to processing;
    • data transfer;
    • filing a complaint to the UODO.
  • 3. Data retention period
  1. Data is stored:
    • up to 6 years for accounting of orders and claims;
    • until the withdrawal of consent - if the data was processed on its basis.
  • 4. Providing data to third parties
  1. Data may be transferred to partners (delivery, payment services) only for the purpose of fulfilling the order.
  2. Data is not transferred outside the EU, except in cases of using external services.
  • 5. Cookies
  1. The site uses cookies for:
    • ensuring the operation of the site;
    • analytics;
    • saving settings.
  2. The user can change the browser settings to block cookies.
  • 6. Responsibility for order parameters
  1. The Client confirms the correctness of all sizes, colors and technical parameters. TOTOKO is not responsible for the Client's errors.
  • 7. Natural properties of wood
  1. Wood is a natural material, and its heterogeneity, knots, color variations are not defects and cannot be grounds for complaint.
  • 8. Official Communication
  1. Messages sent to the email address specified by the client are considered delivered 24 hours after sending.
  • 9. Limitation of Liability
  1. TOTOKO is not responsible forresponsibilities for delays caused by courier services, force majeure or technical failures beyond our control.
  2. TOTOKO is not responsible for damage caused by improper installation or use of products for purposes other than their intended purpose.
  • 10. Product photos
  1. The photos on the site are visualizations. The actual product may differ due to the natural characteristics of the wood.
  • 11. Policy changes
  1. TOTOKO reserves the right to change the terms and conditions. Changes will be posted on the website at least 7 days before they come into effect.